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Privacy Policy

Draft, pending legal review. Last updated: November 8, 2026.

This Privacy Policy explains what personal information Mernell technology ("Mernell", "we", "us") collects through this website, why we collect it and what choices you have.

Index

Who is responsible for your information

Mernell technology is the controller of the personal information described in this policy. You can reach us about privacy at contact@mernell.com.

Personal information we collect

Information you give us. When you send an enquiry, we receive your name, your email address, your message and the address of the page you sent it from. We also record how your visit started: the first page you opened, the website you came from and, if you followed an advertising link, the campaign named in that link. When you send a dealer enquiry, we also receive your company name. If you write to us by email, we receive your address and whatever you include in the message.

Information collected automatically. Like most websites, our servers, which may be run by a hosting provider, may record technical information about each request, such as your IP address, browser type, the page requested and the time of the request.

Analytics and advertising information. If you accept cookies, Google Analytics and Meta Pixel collect information about your visit: the pages you view, how you reached them, including the advertisement you came from, your approximate location, identifiers stored in your browser, your device and browser type, and whether you sent an enquiry.

Providing information through our forms is voluntary. If you choose not to provide it, we will not be able to answer your enquiry. You do not need an account to use this website.

How we use personal information

  • Answering your enquiry and following up on it. Legal basis: steps you ask us to take before a possible contract, and our legitimate interest in responding to people who contact us.
  • Discussing a possible dealer relationship. Legal basis: steps you ask us to take before a possible contract.
  • Keeping the website secure, working and free of spam. Legal basis: our legitimate interest in protecting the website.
  • Measuring website traffic and the effectiveness of our advertising campaigns. Legal basis: your consent.
  • Meeting legal obligations and protecting our legal rights. Legal basis: legal obligation, and our legitimate interest in establishing or defending legal claims.

We do not sell personal information for money, and we do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.

Cookies and analytics

We ask for your consent before setting analytics or advertising cookies, and they are not used if you reject them. You can change your choice at any time under Cookie settings at the bottom of any page.

  • Google Analytics (_ga and _ga_*, up to 2 years) measures how the website is used and how our campaigns perform. Google processes this data under its own privacy policy.
  • Meta Pixel (_fbp, up to 3 months) measures the results of our advertising on Facebook and Instagram and helps us show advertising to relevant audiences. Meta may link this data to your Meta account and processes it under its own privacy policy.

Our own staff also use a cookie to stay signed in to the site's administration area. Your choice is stored in your browser.

Our forms use Cloudflare Turnstile to tell people from automated programs. Cloudflare processes technical data about your device and browser for this purpose, under its own privacy policy.

Who receives personal information

We share personal information only:

  • with service providers that host, secure or help us operate the website, such as Cloudflare, who may use it only on our instructions;
  • with Google and Meta, if you accept analytics and advertising cookies, as described above;
  • when we believe in good faith that the law, a court or a competent authority requires it;
  • when needed to protect the rights, property or safety of Mernell, our users or others;
  • as part of a merger, acquisition, reorganization or sale of assets, in which case the recipient remains bound by this policy for information it receives.

International transfers

Our service providers, including Cloudflare, Google and Meta, may process personal information in countries other than yours. Where the law requires it, we use appropriate safeguards for those transfers, such as standard contractual clauses, and you can ask us for a copy.

How long we keep personal information

We keep enquiries for as long as needed to deal with them and any resulting discussions, and then delete them unless we must keep them longer to meet a legal obligation or to establish or defend legal claims.

Security

We take reasonable measures to protect personal information against unauthorized access and unlawful processing. No website can fully eliminate security risks, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct or delete it;
  • ask us to restrict its processing, or object to it;
  • receive it in a portable format;
  • withdraw your consent at any time, where processing is based on consent, without affecting earlier processing;
  • complain to your local data protection authority.

To use any of these rights, write to contact@mernell.com.

Children

This website is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Third-party sites

This website links to sites we do not operate. Their own privacy policies apply to them.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the date at the top. Where a change is significant, we will make reasonable efforts to post a prominent notice on this website.

Questions

If you have any questions about this policy, write to contact@mernell.com.